Shipping policy

We aim to deliver your order to you as quickly and correctly as possible. In this document you will find all information about our shipping and delivery policy.

Processing Time

Orders are processed within 1 to 3 business days. As soon as your order has been shipped, you will receive an email with the tracking details.

Delivery Time

The average shipping time is 3 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.

Shipping Method and Origin

All orders are shipped directly from our supplier in China. As a result, customs charges may apply, depending on the country of delivery.

Shipping Costs

Shipping costs are shown at checkout. These depend on the weight, the destination and the chosen shipping type.

Responsibility During Shipping

• If the tracking information indicates that the package has been delivered, the responsibility lies with the customer.
• Check your address carefully; errors must be reported within 24 hours after the order.

For questions about shipping, you can contact us via info@haileybrooklyn.com.